Skip to main content Skip to main navigation menu Skip to site footer
Bulletin of Abai KazNPU. Series of Economic

HR MANAGEMENT IN THE HOTEL AND RESTAURANT INDUSTRY

93

76

КазНПУ
Abstract

This article examines HR management in the hotel and restaurant industries. The modern hospitality industry demands high responsiveness, high-quality service, and people skills. HR management in the hotel industry, restaurant HR management, and food service HR management share common principles: recruitment, training, motivation, and supervision. Effective management ensures stable company growth, improves guest service, and increases revenue. In the hospitality industry, people are the most important resource. Their engagement directly impacts operational efficiency and service quality. HR managers address strategic issues such as planning, hiring, onboarding, training, evaluation, and rewards. Employee development within the company is an integral part of the work process. HR development encompasses onboarding, training, and ultimately, evaluation. Recruitment is a key management function. Managers must consider the qualifications, experience, and personal qualities of future employees. For successful hiring, it is important to develop an onboarding system, conduct introductory training, and regularly organize professional development courses. In the hospitality industry, training helps reduce operational errors and improve customer satisfaction.

pdf (Russian)